Case Manager – Psychiatric Rehabilitation Program | Baltimore, MD

AnchorTees Health Inc. is hiring a Case Manager in Baltimore, Maryland, to support adults participating in its Psychiatric Rehabilitation Program. This full-time, hybrid position focuses on coordinating services, supporting individualized care plans, and helping clients connect with behavioral health and community resources.

Position Summary

The Case Manager coordinates care and supports the ongoing service needs of adults receiving services through AnchorTees Health’s Psychiatric Rehabilitation Program. The role involves completing intake and needs assessments, developing and monitoring individualized service plans, coordinating services across behavioral health and community providers, advocating for clients, monitoring progress and outcomes, and supporting continuity of care.

Employment Information

Employment Information	Details
Job Title	Case Manager
Hiring Organization	AnchorTees Health Inc.
Employment Type	Full-Time, W-2
Work Arrangement	Hybrid
Location	Baltimore, Maryland
Work Address	3315 Eastern Avenue, Suite 103, Baltimore, MD 21224
Reports To	Program Director
Salary Range	$48,000 – $60,000 annually
FLSA Status	Non-Exempt
Date Posted	September 28, 2026

Essential Responsibilities

Complete intake, screening, and needs assessments for new referrals to the Psychiatric Rehabilitation Program.
Develop individualized service plans with each client and review them on the required schedule.
Coordinate care across behavioral health, medical, housing, benefits, and social service providers.
Link clients to needed services and follow up to confirm the connection was made.
Monitor progress toward service plan goals and adjust the plan as needs change.
Advocate for clients with providers, agencies, and benefit programs.
Maintain an assigned caseload and meet contact frequency requirements for each client.
Recognize signs of psychiatric or behavioral crisis and promptly follow agency escalation and emergency referral protocols.
Support transitions of care, including hospital discharge and changes in level of service.
Complete accurate, timely, and complete documentation in the electronic health record.
Participate in team meetings, supervision, staff training, and quality assurance activities.
Maintain professional boundaries and client confidentiality.
Comply with HIPAA, Maryland Medicaid requirements, COMAR, organizational policies, and applicable professional standards.

Minimum Qualifications for the Case Manager

Bachelor’s degree in social work, psychology, counseling, human services, or a related field preferred.
Previous experience in case management, care coordination, behavioral health, psychiatric rehabilitation, or social services preferred.
Knowledge of Baltimore-area behavioral health, housing, benefits, and community resources.
Strong assessment, documentation, organization, and follow-through skills.
Ability to manage a caseload and meet contact and documentation deadlines.
Experience with Psychiatric Rehabilitation Programs or Maryland Medicaid programs preferred.

Physical and Work Requirements

Able to perform the essential functions of the position, with or without accommodation.
Regular use of a computer, telephone, and electronic health record system.
Frequent verbal and written communication with clients, colleagues, and external providers.
Travel to community-based locations, client meetings, or partner agencies may be required.
AnchorTees Health Inc. provides reasonable accommodation to qualified individuals with disabilities under the Americans with Disabilities Act and applicable Maryland law.

Employment and Compliance Requirements

Employment is subject to AnchorTees Health hiring approval and the organization’s applicable screening and onboarding requirements.
Employment is contingent upon satisfactory completion of required criminal background screening, including applicable CJIS and federal and state checks, before work begins, and criminal background screening is repeated at least every three years during employment.
Employees who hold professional licensure are subject to professional licensure background screening before employment and at least every two years thereafter.
Employees whose duties include transporting program participants must hold a valid driver’s license and complete a driving record check.
Employees must maintain any required professional license, credential, certification, or supervision status in good standing throughout employment.
Employees are expected to follow AnchorTees Health policies concerning professional conduct, confidentiality, client privacy, documentation, safety, and professional boundaries.
Employees must participate in required orientation, supervision, training, and performance management processes.
Employees must meet applicable Maryland Medicaid, COMAR, HIPAA, and organizational requirements associated with their assigned duties.

Benefits

Paid time off, accrued
Parental leave drawn from accrued paid time off
Professional development assistance based on performance
1.5× pay rate on Thanksgiving and Christmas

Equal Employment Opportunity

AnchorTees Health Inc. provides equal employment opportunity to qualified applicants and employees. Employment decisions are based on qualifications, ability, performance, and legitimate business needs, consistent with applicable federal, Maryland, and local law.

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